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Problem Solving

The Graduate College Student Success unit offers individualized assistance with sensitive issues, questions, and problems affecting a graduate students' academic career. You can schedule a meeting by contacting or (217) 333-4610. 

The Student Assistance Center in the Office of the Dean of Students helps students understand university policies and procedures, connects them to campus resources, and supports students in crisis. 

The Office for Student Conflict Resolution offers a wide range of services for students involved in disputes or interpersonal conflicts, or those who are experiencing harassment, charges of violation of the student conduct code, or similar problems. The services include student mediation services, referral services, and student discipline. Inquiries may be submitted electronically to via the office's website.

Student Legal Service is available to help inform students on practical aspects of the law as applied to individual problems. The office handles a range of matters including traffic offenses, landlord-tenant disputes, misdemeanors, and consumer disputes. 

Coping with Anxiety and Stress

The Counseling Center provides services to help students address many academic, relational, social, and emotional concerns. Staff members are trained and prepared to help you through whatever issues you may need assistance with, whether it be mental health issues like depression and anxiety, or academic issues such as time management and studying skills, or adjustment issues such as the transition to college, work-life balance, or homesickness. If you feel that it's time to talk to someone, contact the Counseling Center to make an appointment

The Mental Health Clinic at McKinley Health Center offers a variety of services to students seeking assistance with stress, including educational resources for strategies and relaxation techniques.

Telehealth Services

If you feel you need to reach out to a counselor or healthcare provider, here are some ways to do so:

  • Schedule a phone consultation with the Counseling Center by calling 217-333-3704.
  • United Healthcare telecounseling and telehealth serverices are available to students with university insurance. 
  • For McKinley Dial-a-Nurse, call 217-333-2700.
  • McKinley Health Center also offers teleheath services for convenient access to health care services from a remote location.

See the Student Affairs COVID-19 Support Resources webpage for additional resources.

Financial Questions

The Office of Student Financial Aid provides information about financial aid options to fund your education. 

USFSCO is the best office to answer questions about your student account and payment options. 

The Graduate College Fellowship Office answers questions about fellowships and waivers. Email the Graduate College Fellowship Office at

Academic Questions

For program specific questions, your academic program may be the best resource for you. Not sure who to ask? Use the Roles & Access Manager to identify the contact or director of graduate study in your program. They are a good place to start.

If you have questions about registration or enrollment, contact Graduate College Admissions at

For questions about academic records or degree certification, contact Graduate College Academic Services unit at

Many questions about thesis deposit can be found at Thesis FAQ or contact the Graduate College Thesis Office at

Acts of Bias, Discrimination, Violence or Sexual Assault

Establishing and maintaining a safe campus community is important. The university has campus policies in place to ensure the physical safety of everyone in the community. The university works with campus and local public safety officials to ensure people may gather safely and express their views. 


Need further assistance?

Schedule an apppoinment or contact us at


For Emergencies

If you are experiencing a health or safety emergency for which you need immediate medical or police attention, call 911.

For mental health emergencies call the 24-hour Crisis Line at (217) 359-4141.

University Police:

  • University Police TTY/TDD call (217) 244-7209
  • University Police non-emergency call (217) 333-8911
  • Division of Public Safety call (217) 333-1216

Illini Alert

In the event of a campus emergency, Illini-Alert sends email and text messages, posts to Facebook and Twitter and triggers the Emergency Web Alert System for University websites.

Sign up for Illini Alert